Test - Shipping & returns

SHIPPING

WHEN WILL MY ORDER SHIP?

We usually ship orders in stock within 24 hrs of payment from Monday to Friday. At the very most it can take up to 4 business days.


WHAT SHIPPING METHODS DO YOU USE?

We use GLS shipping service.

For France, we use Colissimo.

For Spain, we use Correos.


WHERE DO YOU SHIP ORDERS?

We ship orders to all the European Union countries : Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.


DO YOU SHIP INTERNATIONALLY?

For now, we only ship to the countries stated here above. We are working towards expansion to other countries. Please feel free to send us an email for more information at shop@bellerose.be.


DO I GET A TRACKING NUMBER?

Yes, as soon as your order is processed and shipped, we’ll send you a tracking number.


WHAT IF MY TRACKING NUMBER DOESN’T WORK?

Confirmation is sent when your order has been shipped, please allow up to 24 hours for this information to update. Contact us if you have more questions about your tracking number at shop@bellerose.be or by phone + 32 (0)2 481 53 87.


RETURNS & EXCHANGES

WHAT IS YOUR RETURN & EXCHANGE POLICY?

During the current health situation, we decided to extend the return delay from 14 days to 2 months, or more if needed. Please ensure that the items still have all original tags and labels attached to them and that they are unworn, unwashed and undamaged.

Returns are free in the following countries: Germany, Austria, Belgium, Denmark, France, Ireland, Luxembourg, the Netherlands, Poland, Spain, UK, Italy, Portugal. We are working hard to enlarge this free return zone. You’ll find a free Return Label in your order.

If you have any questions concerning your purchase, returns or exchanges then please contact us at shop@bellerose.be or by phone + 32 (0)2 481 53 87.


HOW DO I RETURN AN ITEM?

Please send your return to the following address:


BELLEROSE BELGIUM / E-COMMERCE RETURNS
INDUSTRIEZONE 6C
9770 KRUISEM,
BELGIUM

Please ensure that all items still have the original tags and labels attached to them and that they are unworn, unwashed and undamaged. Don’t forget to fill in the return form.

Put the item back in its original packaging (shoe box, plastic bag, etc.), then put it in a solid package (the original Bellerose box or similar). Proceed and place the Return Label that came with your order on the outside of your package.

Bring your return package to one of the GLS / PostNL or Colissimo parcel shops.

Good to know: You can return multiple orders within the same box. Simply place one Return Label on the outside of the package and put the others inside.


CAN I RETURN OR EXCHANGE MY ORDER VIA YOUR STORES?

We now also accept returns in-store, following the same conditions as online returns. This means you’ll be able to return or exchange in our stores, as soon as our stores re-open.


HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH?

We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.