HOW CAN I REACH BELLEROSE?

You can call us at + 32 (2) 481 53 60 from Monday to Friday from 9am to 6pm or send us an email at info@bellerose.be

WHEN WILL MY ORDER SHIP?

We usually ship orders in stock within 1–4 business days.

WHAT SHIPPING METHODS DO YOU USE?

We use GLS shipping service.

WHERE DO YOU SHIP ORDERS?

We ship orders to all the European Union countries.  

DO YOU SHIP INTERNATIONALLY?

For now, we only ship to the countries stated here above. We are working towards expansion to other countries in the coming months. Please feel free to send us an email for more information at shop@bellerose.be.

WHAT IF MY TRACKING NUMBER DOESN’T WORK?

Confirmation is sent when your order has been shipped, please allow up to 12 hours for this information to update. Contact us if you have more questions about your tracking number at shop(at)bellerose.be or by phone + 32 (2) 481 53 60.

HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH?

We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We accept returns & exchanges within 30 days of purchase. Please ensure that items have all tags still attached and are unworn, unwashed, and undamaged. We want you to love our products as much as we love designing them! If you have more questions about our return & exchange policy please contact us at shop(at)bellerose.be or by phone + 32 (2) 481 53 60.