Bellerose is an ever-evolving and growing Belgian fashion brand with an international focus, strong online presence, and 24 owned stores.
Since 1989, Bellerose has been doing things in our own unique way. Inspired by the world around us, rooted in tradition, but always decidedly moving forward. We love working with new talents that reflect the brand personality: dynamic, passionate, versatile, and creative. We believe in giving people room to grow, and presenting them with the right challenges so that they can progress together with us, as a brand, and as a team. An open mind and an open heart, with a sense of priority and a healthy autonomy will get you a long way already.
We are looking for a passionate and dedicated CCD to join our Customer Care Service team. The successful candidate will be responsible for providing exceptional customer service to our clients and will act as a liaison between the company and its customers.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Identify and assess customers' needs and provide appropriate solutions and recommendations
- Process orders, returns, and exchanges in accordance with the company's policies and procedures
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to resolve customer issues and escalate complex cases when necessary
- Continuously update knowledge of products, policies, and procedures to better serve customers
- Participate in team meetings, trainings, and coaching sessions to enhance performance and customer satisfaction
Requirements
- Minimum 2 years of experience in a similar role, preferably in the retail industry
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Customer-oriented mindset and ability to empathize with customers
- Ability to work independently and as part of a team
- Fluency in English and French or Dutch, both written and spoken
- Availability to work flexible hours
- Knowledge of CRM software and basic computer skills
- Be interested in new technology and artificial intelligence
If you're passionate about customer service and want to be part of a dynamic and growing team, apply now and join us at Bellerose!
