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COORDINATEUR SERVICE CLIENT

COORDINATEUR SERVICE CLIENT

We are currently looking for a Customer Services Coordinator to join our team.  

The Role:

  • Provides engaging and compassionate customer service in a dynamic environment focusing on customers post sale process
  • Implements conflict management skills to de-escalate calls and emails in a way that builds a positive customer experience.
  • Maintains high-performance metrics including quality, adherence, and customer satisfaction.
  • Effectively utilizes written and verbal communication, with our specific tone of voice, to serve the needs of Bellerose customers.
  • Thinks in creative solutions, not problems 
  • Engages in development sessions with other Team Leaders 
  • Handling of the returns & refunds process
  • Handles logistics issues such as deliveries, returns, tax issues, customs etc. with our logistics partner & the E-commerce team
  • Daily reporting to the Digital Manager & E-commerce team
  • Establishes a constructive working relationship with the Bellerose stores

 

You Are:

  • Enthusiastic problem solver: You quickly understand complex customer issues through research, investigations, and appropriate questions.
  • Confident Decision Maker: You possess strong judgment and have the ability to balance the needs of both the customer and the business.
  • A Quick Learner: Ability to quickly learn new tools, processes and policy to support customers in navigating E-commerce marketplace.
  • Strong Communicator: You have strong verbal and written communication skills. You connect quickly with customers and speak to complex issues in a simple clear way that builds trust.
  • Customer-centric. You enjoy working closely with customers and helping them navigate challenging situations. You take pride in providing a great experience to all customers.
  • A Team Player. You thrive working in a team environment.
  • Fluent at several languages. Strong communication skills in English, French & Dutch required. Other languages are a +

 

You Have:

  • 3+ years of call center or customer service related experience.
  • Real passion for customer concerns and problem-solving.
  • Conflict management and creative thinking skills.
  • Interest in skill-development and career growth.
  • A calm and confident demeanor in uncertain circumstances.
  • The ability to meet strict attendance guidelines and thrive in a scheduled/Structured environment.
  • Experience with payments and/or fraud and risk is a plus
  • Experience in fashion is a big +

 

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Merci !

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